Privacy Policy AceWinCuci –
Your Data Security, Our Priority

1Introduction – Our Commitment to Your Privacy

acewincuci values the privacy of every one of our members. As an online gaming platform operating for Malaysian players, we understand that your personal information is a responsibility we take seriously. This Privacy Policy is designed to ensure you know exactly what information we collect, the purposes for which it is used, and how it is protected.

By registering an account or using any of our services acewincuci, you agree to the collection and use of data as described in this document. We encourage you to read this Privacy Policy in full before providing any personal information to us.

We are firmly committed to never selling, renting, or disclosing your personal information to third parties for marketing purposes without your explicit consent. The trust you place in acewincuci will not be taken for granted.

2Personal Information We Collect

In our effort to provide the best service and ensure platform security, acewincuci collects several categories of information from members. All data collection is carried out transparently and only for legitimate purposes.

We do not collect more information than is necessary for the stated purposes. This data minimization principle is central to our privacy policy at acewincuci.

3How We Use Your Information

Every piece of information we collect is used for a clear and lawful purpose. acewincuci does not use your data for any purpose unrelated to platform operations or the services you use.

• Account Management: To create and maintain your account, process logins, and ensure your account security at all times.
• Transaction Processing: To verify and process your deposits and withdrawals quickly and securely through integrated payment channels.
• KYC Verification: To meet compliance requirements by verifying member identities to prevent money laundering and fraud.
• Customer Support: To provide accurate and effective assistance when you contact our support team via Live Chat or Telegram.
• Platform Security: To detect and prevent suspicious activity, fraud attempts, or unauthorized access to the platform.
• Service Improvements: To analyze usage patterns in aggregate (not individually) to improve the platform user experience.
• Important Communications: To send account-related notifications, security updates, and promotional information you have opted in to receive.

4Data Sharing With Third Parties

acewincuci does not share your personal information with third parties except in limited and necessary circumstances. Any data sharing is governed by strict confidentiality agreements and is only carried out when genuinely required to support platform operations.

We never sell your personal data. Every third party that receives your data is contractually bound to use it solely for the specified purpose and to protect it to a standard equal to or higher than our own.

5Your Rights as a Member

As a member acewincuci, you have certain rights regarding your personal data. We respect these rights and will process any related requests within a reasonable timeframe.

• Right of Access: You have the right to request a copy of the personal information we hold about you at any time by contacting our support team.
• Right to Rectification: If any information we hold about you is inaccurate or outdated, you have the right to request an immediate correction.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data, subject to record-keeping obligations required by law.
• Right to Restriction of Processing: You may ask us to restrict how we process your data under certain circumstances as provided by law.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes. We will honor this request without question.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another service if needed.

6Cookies & Tracking Technologies

acewincuci uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored on your device when you visit our website.

You can manage and delete cookies through your web browser settings. However, blocking essential cookies may affect certain platform features. Analytical cookies can be declined without impacting your overall gaming experience.

7Data Security Measures

Protecting your personal data is our top priority acewincuci. We continuously invest in security technologies and procedures to ensure your data is always protected against unauthorized access, loss, misuse, or disclosure.

The following are some of the security measures we apply daily to safeguard your personal information:

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols ensures no data can be intercepted while in transit.
• Member passwords are stored using strong one-way hashing algorithms — even we cannot read your password.
• Two-factor authentication (2FA) is available for members to enable an additional layer of security on their accounts.
• 24/7 monitoring by automated security systems that flag and block any suspicious login activity.
• Penetration testing is conducted periodically by independent security auditors to identify and patch any vulnerabilities.
• Mandatory security training for all staff with access to member data, with strict role-based access controls in place.

8Data Retention & Deletion Period

acewincuci only retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law. Once the retention period expires, data will be securely deleted or anonymised.

• Active Account Data: Retained for as long as your account is active and for 7 years after account closure to fulfill financial record-keeping and audit requirements.
• Financial Transaction Data: Retained for a minimum of 7 years in compliance with Malaysia's financial and anti-money laundering legal requirements.
• Support Communication Logs: Retained for 2 years for reference and dispute resolution purposes.
• Technical Data & System Logs: Retained for 90 days before being automatically deleted.
• KYC Documents: Retained for the duration of the active account period plus 7 years after closure, in accordance with compliance requirements.

If you request account deletion, we will process it within 30 business days. However, certain records may need to be retained for periods required by law, even after the account is closed.

9Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your privacy rights, the acewincuci is ready to assist you. We are committed to responding to all privacy-related enquiries within 7 business days.

You can reach us via our 24/7 Live Chat available directly on the platform, or through our official Telegram channel. Our trained team will assist you with care and in accordance with established procedures.

For formal complaints regarding the handling of your personal data, please submit a written request via Live Chat, stating the details of the issue and your account information. Every complaint will be recorded and processed in accordance with our official complaint handling procedures.